Microsoft probes Groups, Outlook outage as 1000’s of customers report disruption

Jan 25 (Reuters) – Microsoft Corp (MSFT.O) mentioned on Wednesday it was investigating a networking concern that impacted a number of companies together with Groups and Outlook, with outage stories saying the platforms have been down for 1000’s of customers globally.

Microsoft didn’t disclose the variety of customers affected by the disruption, however information from outage monitoring web site Downdetector confirmed greater than 3,900 incidents in India and over 900 in Japan. Outage stories additionally spiked in Australia, Britain and the United Arab Emirates.

The Downdetector website tracks outages by collating standing stories from sources together with user-submitted errors on its platform.

“We have recognized a possible networking concern and are reviewing telemetry to find out the subsequent troubleshooting steps,” Microsoft mentioned in a tweet.

Microsoft’s cloud unit Azure additionally tweeted in regards to the networking concern, and mentioned {that a} subset of customers have been experiencing issues with the platform.

Throughout the outage, most customers have been unable to alternate messages, be part of calls or use any options of Groups utility. Many customers took to Twitter to share updates in regards to the service disruption, with #MicrosoftTeams trending as a hashtag on the social media website.

Microsoft Groups, utilized by greater than 280 million individuals globally, kinds an integral a part of every day operations for companies and faculties, which use the service to make calls, schedule conferences and set up their workflow.

Among the many different companies affected have been Microsoft Trade On-line, SharePoint On-line, OneDrive for Enterprise, in accordance with the corporate’s standing web page.

Reporting by Akriti Sharma in Bengaluru; Enhancing by Sherry Jacob-Phillips, Subhranshu Sahu and Louise Heavens

Our Requirements: The Thomson Reuters Belief Ideas.